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Health & Sunshine Policies and Procedures

Health and Sunshine's Order Processing Times
and Information you submit to us.

We process all orders Monday through Friday between 7 am to 11 am excluding holidays. Processing of any orders after 11 am is done the next business day because orders are processed at the Modere warehouse prior to 11 am each day. If you order over the weekend those orders will be processed on Monday excluding holidays.
We ask that you submit a valid email address and phone number at the time of your order for three reasons.

  1. This is the way that you will recieve a tracking notification for your order shipment from Modere.
  2. If we need to contact you regarding products on your order we prefer to email you - please make sure you add info@healthandsunshine.com to your safe senders list so you will recieve any correspondence from us regarding any orders with us. We do not contact you unless there is a problem we need to resolve with you.
  3. We need your phone number in case, for some reason, your card does not go through. Sometimes that happens because you entered a number wrong. Email is not secure for card numbers so we would contact you via phone to resolve this.

Modere Pricing of Products, Shipping Costs and Sales Tax

Pricing of Modere products is set by Modere corporate offices.

Regarding shipping costs and applicable sales tax: All taxes, shipping and handling costs are figured by Modere at the time we process your order. We have a set $6.50 for shipping in the store because an amount is required by our shop configuration and doesn't mean that is what you will be charged for shipping. It could be more or less than that set amount. We can email you a breakdown of the charges, if requested in the comments after we process the order. If you would like 2-day or 1-day service please also specify that in the comments on your order.

Modere's statement on shipping is this: Our shipping rates are based upon the weight of the package and the service you select. We offer Standard (5-7 business days), 2-day and 1-day service.

Modere's statement on sales tax is this: Modere will collect and remit sales taxes based on the purchase price of the products, according to applicable tax rates in the state to which the shipment is destined.

Modere's Return Policy

How Do I Cancel My Order? The fulfillment of your order begins as soon as it is submitted and usually cannot be stopped once the order is submitted. Please refer to the Modere Return Policy for instructions on how to return the order if you do not wish to keep it.

Health and Sunshine Customer Service

We believe in giving you the highest quality customer service available.  Unfortunately due to some customers thinking we were available by phone 24 hours a day we had to remove our number from the website. However you can e-mail us after hours and we will get back to you as soon as possible.  If you need answers to questions, we will do what we can to make sure that you have all the information that you need.  Your satisfaction and improved health are our goals.

Generally, orders are processed and shipped within 24 hours (excluding weekends and holidays).

Health and Sunshine's Privacy and Security Policy

At Health and Sunshine, we understand that your personal information should be just that--Personal.  We do not give out or sell any of your information to any other individual or business, except necessary transfer to the Modere corporate office for processing your order.

Your credit card information is securely protected and encrypted with the latest SSL technology. 

 


We respect your privacy.  Click here to read about all our policies.

To contact by e-mail:
info@healthandsunshine.com


Or contact us by mail at:
Health and Sunshine
1519 Jackson Avenue
La Grande, OR 97850

This website owned and operated by a Modere Social Marketer of Modere .

All pictures and product descriptions are provided courtesy of Modere.

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